Shipping policy

Shipping Policy

Last Updated: September 7, 2026

At Buy Nexa, we are committed to processing and delivering your orders as quickly and reliably as possible. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and circumstances that may affect delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During sales, promotions, or periods of high order volume, processing may take additional time.

Shipping Times

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days, where available

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, and other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, weight, and the shipping method selected.

From time to time, we may offer promotional or free shipping options. Any applicable offer will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for the tracking information to become active after your order has been shipped.

Delayed or Lost Packages

Although we work with reliable shipping carriers, delays can occasionally occur due to circumstances beyond our control, including severe weather, customs delays, carrier disruptions, incorrect delivery information, or other unforeseen events.

If your package appears to be delayed or has not arrived within the expected delivery window, please contact us so we can assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has already been shipped, we may not be able to change the delivery address. Additional shipping charges may apply if a package is returned to us because of an incorrect or incomplete address.

International Shipping

For international orders, the customer may be responsible for applicable customs duties, import taxes, VAT, or other fees charged by the destination country.

These charges are determined by the destination country's authorities and are not included in the product price unless specifically stated at checkout.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. We will review the situation and determine the appropriate resolution.